On Windows you may bump into a problem where the network adapter PandaPow wants to use takes a very long time to start. This is indicated by a repeated message in the log:
Log Route: Waiting for TUN/TAP interface to come up...
Often this is a temporary issue, that may simply resolve itself. If not, and after repeated attempts the connection won’t establish, here are some things to try in order to jolt things back into working order again.
Simple steps
The most common fixes are the first 2 of the below list:
- Open the Network and Sharing Center.
- Switch to a different server. Try our speed test to find out which servers are best for your location.
- Disable unused protocols as described here.
- Switch to an older TAP adapter version
- Try again later. Sometimes it’s a temporary issue that can disappear as abruptly as it appears.
- Switch to use TCP/not use TCP. Click here for details
- Restart computer.
- Restart router and modem (whatever is applicable).
Advanced steps
Some more complicated steps.
Reset winsock:
- Go to Start > All Programs > Accessories, and do one of the following:
- On Windows Vista or Windows 7, right-click Command Prompt and select Run as administrator.
- On Windows XP, click Command Prompt.
- Run the following commands:
netsh int ip reset logfile.txt
netsh winsock reset catalog
- Restart the computer.
- Start PandaPow and try connecting again.
Disable firewall
Disable the Windows firewall, or any 3rd party firewall or antivirus software temporarily. Try connecting again and see if it helped.
Adding route delay
To add route delay you need to edit PandaPow’s configuration file. Please do as follows:
- Click PandaPow > Settings,
- Select the Advanced tab
- Click Edit config file
- In the config file change the line that says:
route-delay 2
to instead:
route-delay 60 60
Save the file and try connecting again.
Restart the DHCP client service:
- Go to Start > Run, type services.msc , and Click OK. The service manager appears.
- In the list of services, find and double-click DHCP Client.
- Set the Startup type to Automatic.
- If the Service status is Started, click Stop.
- Click Start.
- Click OK, and close the service manager. Restart PandaPow and try connecting again.
Use PPTP or L2TP instead
An option which surely will avoid the problem, although it may have its problems of its own, is to use PPTP or L2TP instead of the PandaPow app. Click here for description how to use PandaPow via PPTP and L2TP
Not using PandaPow? Try us risk free!
Our VPN Application for Windows have been updated to avoid getting the error described above. Try us yourself and see that PandaPow works! You can sign up and try us for 7 days, if you are not satisfied you can request a refund, no questions asked!
Step 1: Go to our Pricing page and sign up for a PandaPow VPN account
Step 2: Use our Getting Started Guide to set up PandaPow on your device
Got a question? Contact us and we will get back to you as soon as possible!